Legal
Refund & Cancellation Policy
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1. General Refund & Cancellation Policy
At CreativeGraft, we strive to deliver high-quality digital solutions and web design services. Because our services involve significant human labor, technical setup, and time commitment from the moment a plan is purchased, our refund policy is strictly defined below.
2. Eligibility for Refunds
Refunds are only applicable under the following circumstances:
- Before Project Initiation: If you request a cancellation within 24 hours of making the payment AND our team has not yet commenced work (e.g., domain registration, hosting setup, or design drafting), you are eligible for a 100% refund (minus standard payment gateway transaction charges).
- Non-Refundable Cases: Once the 24-hour window has passed, or once our team begins development, coding, or third-party asset purchases for your project, the payment becomes completely non-refundable.
3. 72-Hour Launch Promise (Conditions Apply)
If a specific plan includes our 72-Hour Launch Promise, a refund will only be initiated if CreativeGraft fails to deliver the agreed-upon initial website draft within 72 hours (3 working days) from the moment you have provided all required assets and information. Delays caused by the client (e.g., not providing content or approvals) void this promise.
4. Refund Process
To request a cancellation and refund (if eligible), please email us at shivabyri@creativegraft.in with your project details and transaction receipt. Approved refunds will be processed and credited back to the original method of payment within 5 to 7 business days.